RETURN AND EXCHANGE POLICY

The purpose of this Return and Exchange Policy is to establish the procedures and principles regarding the return and exchange processes of products purchased through the website www.woodsaka.com (“Website”) owned by Woodsaka Dış Ticaret ve Sanayi LTD. ŞTİ (“Company”).

ARTICLE 1 – GENERAL PROVISIONS

1.1. By placing an order electronically through the Website, the Buyer declares that they have read, understood and accepted the provisions of the Distance Selling Agreement.

1.2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502, the Distance Contracts Regulation and other applicable legislation regarding the sale and delivery of the products they purchase.

1.3. Shipping costs for purchased products are borne by the Buyer.

1.4. Each purchased product is delivered to the person and/or organisation at the delivery address notified by the Buyer, provided that the legal period of 30 (thirty) days is not exceeded.

1.5. The purchased product must be delivered in complete condition, in compliance with the specifications stated in the order, together with the warranty certificate and user manual, if any.

1.6. If the delivery of the purchased product becomes impossible, the Company shall notify the Buyer in writing or via a durable data carrier within 3 (three) days of learning of this situation and shall refund the total amount collected to the Buyer within 14 (fourteen) days.

ARTICLE 2 – NON-PAYMENT

If the Buyer fails to pay the order price or if the payment is cancelled in bank records, the Company's delivery obligation shall automatically terminate.

ARTICLE 3 – UNAUTHORISED USE OF CREDIT CARD

If the relevant bank or financial institution does not pay the product price to the Company because the Buyer's credit card has been used unlawfully by unauthorised persons without the Buyer's fault, and if the product has been delivered to the Buyer, the Buyer is obliged to return the product within 3 (three) days, with shipping costs borne by the Buyer.

ARTICLE 4 – FORCE MAJEURE

If the product cannot be delivered within the period due to force majeure or extraordinary circumstances preventing transportation, the Company shall notify the Buyer. In this case, the Buyer may exercise one of the rights to cancel the order, request the replacement of the product with its equivalent, if any, or request the postponement of the delivery period until the obstacle is removed. If the Buyer cancels the order, the amount paid shall be refunded to them within 14 (fourteen) days.

ARTICLE 5 – BUYER'S OBLIGATION TO INSPECT THE PRODUCT

The Buyer is obliged to inspect the product before taking delivery. Dented, broken, torn or otherwise damaged products shall not be accepted from the courier. It is deemed that the product taken delivery of is undamaged and sound.

ARTICLE 6 – RIGHT OF WITHDRAWAL

6.1. The Buyer who is a consumer may exercise the right of withdrawal within 14 (fourteen) days from the date of delivery of the product, without giving any reason and without paying any penalty.

6.2. The Company contact information to which the withdrawal notice can be sent is as follows:
Company Title: Woodsaka Dış Ticaret ve Sanayi LTD. ŞTİ.
Address: Fevziçakmak Mahallesi, 10570. Sokak, No: 12, Karatay Konya.
Email: [email protected]
Phone: 0332 249 0409

ARTICLE 7 – PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

The right of withdrawal cannot be exercised for the following products:

a) Wooden products specially prepared in line with the Buyer's requests or personal needs (including products with custom cutting, carving, engraving, laser processing, personalised painting or shaping),
b) Products whose packaging, tape, seal or protective elements have been opened and whose return is not suitable for health and hygiene reasons,
c) Perishable goods or goods whose expiry date may pass,
d) Digital content and services performed instantly in electronic environment.

ARTICLE 8 – DEFAULT AND LEGAL CONSEQUENCES

If the Buyer defaults on credit card transactions, the provisions of the credit card agreement concluded between the cardholder bank and the Buyer shall apply. The Buyer accepts the interest rates and other obligations to be applied by the bank in this case.

ARTICLE 9 – PAYMENT AND DELIVERY

9.1. The Buyer may make payment via bank transfer or EFT through the Website, and may benefit from single payment or installment payment options with all credit cards.