RETURN AND EXCHANGE POLICY

Woodsaka designs and manufactures furniture, home and office organisation products, and functional organisers intended for everyday use in living and working spaces.

This Return and Exchange Policy explains the terms and procedures for returns, exchanges, cancellations and refunds for products purchased through www.woodsaka.com (“Website”), operated by Woodsaka Dış Ticaret ve Sanayi Ltd. Şti. (“Woodsaka”, “Company”, “we”, “us” or “our”).

This Policy applies to purchases made directly through the Website. It does not limit, exclude or replace any statutory consumer rights that may apply under the laws of the customer’s country of residence or the country where the product is delivered.

1 – GENERAL PROVISIONS

By placing an order through the Website, the customer confirms that they have read and accepted the applicable Distance Selling Agreement, this Return and Exchange Policy, the Warranty Policy and any other relevant terms made available before checkout.

Products are delivered to the delivery address provided by the customer during checkout. Unless otherwise stated, delivery will be completed within the legal delivery period applicable to the order and in any case within 30 (thirty) days where required by applicable law.

2 – ORDER CANCELLATION BEFORE SHIPMENT

Customers may request cancellation of an order before the product has been shipped or before production has started for made-to-order or personalised products.

To request cancellation, the customer should contact Woodsaka at [email protected] with the order number and cancellation request.

If the cancellation request is accepted, the refund will be made to the original payment method used for the order. The time required for the refund to appear in the customer’s account may vary depending on the payment provider, card issuer or bank.

3 – RIGHT OF WITHDRAWAL

Customers who qualify as consumers may have the right to withdraw from an online purchase within 14 (fourteen) days from the date of delivery, without giving any reason and without paying any penalty, unless an exception applies under applicable law.

For orders containing multiple products delivered separately, the withdrawal period may begin from the date on which the customer or a third party designated by the customer receives the last product.

To exercise the right of withdrawal, the customer must contact Woodsaka before the withdrawal period expires and clearly state their decision to withdraw from the purchase.

Withdrawal requests may be sent to: Woodsaka Dış Ticaret ve Sanayi Ltd. Şti. Address: Fevziçakmak Mahallesi, 10570. Sokak, No: 12, Karatay, Konya, Türkiye Email: [email protected] Phone: +90 332 249 04 09

4 – PRODUCTS THAT CANNOT BE RETURNED UNDER THE RIGHT OF WITHDRAWAL

Unless otherwise required by applicable law, the right of withdrawal does not apply to:

-Products made to the customer’s specifications or clearly personalised;

-Products specially prepared in line with the customer’s requests or personal needs, including custom cutting, carving, engraving, laser processing, personalised painting, sizing, shaping or other custom production;

-Products that are not suitable for return for health or hygiene reasons once their packaging, seal, protective cover or similar protective elements have been opened;

-Products that have been used beyond what is necessary to inspect their nature, characteristics and functioning;

-Products that are damaged, altered or modified after delivery due to the customer’s handling, use, assembly, maintenance or storage;

-Products that are returned incomplete, without standard accessories, parts or documentation supplied with the product.

This section does not affect the customer’s statutory rights in relation to defective, damaged or non-conforming products.

5 – RETURN CONDITIONS

Returned products must be sent back in their original condition, unused except as necessary for inspection, complete with all parts, accessories, manuals and, where possible, original packaging.

The customer should package the product securely to prevent damage during return shipment.

Woodsaka may refuse a return or reduce the refund amount where the product has lost value due to use, damage, missing parts, improper handling, incorrect assembly, modification or packaging that is not suitable for safe return.

6– RETURN SHIPPING COSTS

For returns made under the right of withdrawal, return shipping costs will be handled in accordance with applicable law and the return instructions provided to the customer.

Where permitted by applicable law and clearly stated before purchase, the customer may be responsible for return shipping costs for returns that are not caused by a defect, damage, wrong item or non-conformity.

If the product is defective, damaged on arrival, incorrect or not as described, Woodsaka will provide appropriate return instructions and will not require the customer to bear return shipping costs where prohibited by applicable law.

Customers must not send products back without first contacting Woodsaka and receiving return instructions.

7 – REFUNDS

Once the returned product is received and inspected, Woodsaka will notify the customer whether the return has been approved. I

f the return is approved, the refund will be issued to the original payment method used for the order, unless another method is required or permitted by applicable law.

Approved refunds will be processed within 14 (fourteen) days in accordance with applicable law. The time required for the refunded amount to appear in the customer’s account may vary depending on the payment provider, card issuer or bank.

Unless otherwise required by applicable law, Woodsaka may withhold the refund until the returned product has been received or until the customer provides proof that the product has been sent back.

Refunds normally include the product price and, where required by applicable law, standard delivery charges paid at the time of purchase. Additional costs arising from the customer’s choice of a more expensive delivery method, such as express or special delivery, may not be refundable unless required by applicable law.

8 – EXCHANGES

Exchanges are subject to product availability.

Customers may request an exchange by contacting Woodsaka at [email protected] with the order number, the product to be exchanged and the reason for the exchange request.

If the requested replacement product is available and the exchange request is approved, Woodsaka will provide exchange instructions.

If the replacement product is not available, Woodsaka may offer an alternative product, store credit where legally permitted, or a refund in accordance with this Policy and applicable law.

Custom-made or personalised products may not be eligible for exchange unless they are defective, damaged, incorrect or not as described.

9 – DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Customers are encouraged to inspect the product after delivery and contact Woodsaka as soon as reasonably possible if the product is damaged, defective, incorrect or not as described.

To help us assess the issue, the customer should provide:

-The order number;

-A clear description of the issue;

-Photographs or videos showing the product, packaging and the relevant problem;

-Any other information reasonably requested by Woodsaka.

If the issue is confirmed, Woodsaka will offer an appropriate remedy in accordance with applicable consumer laws. Depending on the circumstances, this may include repair, replacement, exchange, partial refund or full refund.

This section does not limit any rights the customer may have under the Warranty Policy or applicable consumer protection laws.

10 – DELIVERY DAMAGE

If the package appears visibly damaged at delivery, the customer should, where possible, ask the carrier to record the damage and should contact Woodsaka with photographs of the package and product.

Failure to report visible delivery damage immediately does not automatically remove the customer’s statutory rights. However, prompt notification helps Woodsaka resolve the issue more quickly with the carrier.

11 – NON-PAYMENT, FAILED PAYMENT OR PAYMENT REVERSAL

If payment for an order is not successfully completed, is declined, reversed, cancelled or not received by Woodsaka, Woodsaka may suspend or cancel the order.

If a payment issue occurs after the product has been dispatched or delivered, Woodsaka may contact the customer to resolve the matter in accordance with applicable law and payment provider rules.

12 – UNAUTHORISED PAYMENT USE

If Woodsaka is notified by a bank, card issuer, payment provider or competent authority that a payment method may have been used without authorisation, Woodsaka may suspend the order, cancel the order, request return of the product where legally appropriate, or cooperate with the relevant payment provider or authority.

Nothing in this section is intended to make a consumer responsible for unauthorised payment use where the consumer is not at fault and applicable law provides otherwise.

13 – FORCE MAJEURE

Woodsaka will not be responsible for delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to natural disasters, war, civil unrest, strikes, transport disruptions, customs delays, pandemics, government restrictions, technical failures or interruptions affecting logistics or payment systems.

If delivery is delayed due to such circumstances, Woodsaka will inform the customer as soon as reasonably possible. The customer may have the right to cancel the order, request an alternative product where available, or agree to a postponed delivery date, in accordance with applicable law.

14 – INTERNATIONAL ORDERS, CUSTOMS AND TAXES

For international orders, customs duties, import taxes, local charges and customs clearance procedures may apply depending on the destination country.

Unless otherwise stated at checkout, such charges are not included in the product price or shipping fee and may be the responsibility of the customer.

Customs delays are outside Woodsaka’s direct control. However, Woodsaka will provide reasonable assistance where possible by supplying order and shipment information.

15 – CONTACT INFORMATION

For all return, exchange, cancellation, refund and warranty-related requests, customers may contact Woodsaka using the details below: