GENERAL

1. If you place an order electronically via the website you are using, you shall be deemed to have accepted the preliminary information form and the distance sales agreement presented to you.

2. Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette dated 27.11.2014 / No. 29188), as well as other applicable legislation in force, regarding the sale and delivery of the products they purchase.

3. The shipping costs arising from the shipment of the products are covered by us.

4. Each purchased product shall be delivered to the person and/or organization at the address specified by the buyer, provided that it does not exceed the legal period of thirty days. If the product is not delivered within this period, buyers may terminate the contract.

5. The purchased product must be delivered complete and in accordance with the specifications stated in the order, together with any documents such as warranty certificates and user manuals, if any.

6. If the sale of the purchased product becomes impossible, the seller must notify the buyer of this situation in writing within three days from the date it becomes aware of such impossibility. The total amount must be refunded to the buyer within fourteen days.

IF THE PURCHASE PRICE IS NOT PAID
7. If the buyer does not pay the price of the purchased product or cancels the payment in bank records, the seller’s obligation to deliver the product shall cease.

PURCHASES MADE THROUGH UNAUTHORIZED USE OF A CREDIT CARD
8. If, after the product has been delivered, it is determined that the credit card used for payment by the buyer has been unlawfully used by unauthorized persons and the product price is not paid to the seller by the relevant bank or financial institution, the buyer shall be obliged to return the product subject to the contract to the seller within three days, with the shipping costs borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE REASONS
9. If force majeure events that the seller could not foresee occur and the product cannot be delivered on time, the buyer shall be informed of the situation. The buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the buyer cancels the order and has paid in cash, the amount shall be paid to the buyer in cash within fourteen days from the date of cancellation. If the buyer has paid by credit card and cancels the order, the product price shall be refunded to the bank within fourteen days; however, it is possible that the bank transfers the amount to the buyer’s account within two to three weeks.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT
10. The buyer shall inspect the goods/services subject to the contract before accepting delivery and shall not accept damaged or defective goods/services such as dented, broken, or torn-packaged items from the cargo company. Goods/services accepted shall be deemed to be undamaged and intact. The BUYER is obliged to carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL
11. The BUYER may exercise the right of withdrawal within fourteen (14) days from the date of delivery of the purchased product to the buyer or to the person/organization at the specified address, without assuming any legal or penal liability and without providing any justification, provided that the SELLER is notified via the contact information below.

CONTACT INFORMATION FOR NOTIFICATION OF THE RIGHT OF WITHDRAWAL
12.
COMPANY
NAME / TITLE: Woodsaka Foreign Trade and Industry Ltd. Co.
ADDRESS: Fevziçakmak Neighborhood, 10570th Street, No: 12, Karatay, Konya.
EMAIL: [email protected]
TEL: +90 332 249 0409

PERIOD OF THE RIGHT OF WITHDRAWAL
13. If the purchase concerns a service, the fourteen-day period shall start from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where performance has begun with the consumer’s approval before the expiry of the withdrawal period. Notification regarding the right of withdrawal has been provided to the buyer in the Distance Contracts and Cancellation Conditions, and the buyer places the order with knowledge of the withdrawal conditions.
14. Costs arising from the exercise of the right of withdrawal shall be borne by the SELLER.
15. In order to exercise the right of withdrawal, written notification must be made to the SELLER within fourteen (14) days via registered mail with return receipt, fax, email, or by the method notified by the SELLER, and the product must not have been used within the scope of the provisions regarding “Products for Which the Right of Withdrawal Cannot Be Exercised” set forth in this agreement.

EXERCISE OF THE RIGHT OF WITHDRAWAL
16. The invoice of the product delivered to a third party or to the BUYER must be returned. If the invoice of the product to be returned has been issued to a corporate entity, it must be sent together with the return invoice issued by the institution. Returns of orders invoiced to corporate entities cannot be completed unless a RETURN INVOICE is issued.
17. The return form must be submitted, and the products to be returned must be delivered complete and undamaged together with their boxes, packaging, and any standard accessories.

RETURN CONDITIONS
18. The SELLER is obliged to refund the total amount and any documents that place the BUYER under debt to the BUYER within ten days at the latest from the date the withdrawal notice reaches the SELLER, and to receive the returned goods within twenty days.
19. If there is a decrease in the value of the goods or if return becomes impossible due to the fault of the BUYER, the BUYER is obliged to compensate the SELLER for damages in proportion to the fault. However, the BUYER shall not be responsible for changes and deteriorations occurring due to proper use of the goods or products within the withdrawal period.
20. If the use of the right of withdrawal causes the campaign limit amount set by the SELLER to be fallen below, the discount amount benefited from within the scope of the campaign shall be cancelled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
21. Products prepared in line with the BUYER’s request or clearly in accordance with personal needs and not suitable for return; underwear bottom pieces, swimsuits and bikini bottoms, cosmetic products, single-use products, goods that are subject to rapid deterioration or likely to expire; products that are not suitable for return for health and hygiene reasons if their packaging has been opened by the BUYER after delivery; products that are mixed with other products after delivery and cannot be separated by their nature; periodicals such as newspapers and magazines other than those provided under a subscription agreement; services performed instantly in electronic environments or intangible goods delivered instantly to the consumer; and audio or video recordings, books, digital content, software programs, data recording and data storage devices, and computer consumables whose packaging has been opened by the BUYER cannot be returned in accordance with the Regulation. In addition, the right of withdrawal cannot be exercised for services whose performance has begun with the consumer’s approval before the expiration of the withdrawal period.
22. Cosmetic and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) must have unopened, untested, undamaged, and unused packaging in order to be eligible for return.
23. Pursuant to the Regulation on Distance Contracts, the following products are not subject to the right of withdrawal:
Contracts relating to goods prepared in accordance with the consumer’s requests or personal needs.
Contracts relating to the delivery of goods that may deteriorate quickly or have an expiration date.
Contracts relating to the delivery of goods whose protective elements such as packaging, tape, seal, or package have been opened after delivery and which are not suitable for return due to health and hygiene reasons.
Contracts relating to goods that are mixed with other goods after delivery and cannot be separated by their nature.
Contracts relating to books, digital content, and computer consumables presented in a physical medium, where protective elements such as packaging, tape, seal, or package have been opened after delivery.
Contracts relating to accommodation, transportation of goods, car rental, food and beverage supply, and leisure time activities for entertainment or recreation that must be performed on a specific date or period.
Contracts relating to services performed instantly in electronic environments or intangible goods delivered instantly to the consumer.

DEFAULT AND LEGAL CONSEQUENCES
24. If the BUYER defaults when making payments by credit card, the BUYER accepts, declares, and undertakes that they shall pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder and the bank. In this case, the relevant bank may resort to legal remedies and may demand the resulting costs and attorney fees from the BUYER. In any case, if the BUYER defaults due to their debt, the BUYER accepts that they shall compensate the SELLER for all damages and losses incurred due to delayed performance of the debt.

PAYMENT AND DELIVERY
25. Payment may be made by bank transfer or EFT (Electronic Funds Transfer) to any of our Turkish Lira (TRY) accounts at ............ Bank, .......... Bank.
26. Through our website, you may benefit from online single payment or online installment options using any credit card. In online payments, the amount will be charged to your credit card at the end of the order process.