Ensuring that our customers have a safe and secure shopping experience is one of our top priorities. We meticulously apply world-class security protocols to protect your personal information and financial data.

1. Security Protocols:

• Secure Payment Page: We collect your credit card and other payment information only on the payment page and through encrypted connections. Within this framework, we use the Garanti Bank TAMİ (Garanti Payment and Electronic Money Services Inc.) Security System in payment transactions to provide maximum protection for your personal and financial information. TAMİ offers two-factor authentication during payment processes, ensuring that transactions are completed solely with your authorization and keeping your information protected throughout your shopping experience. Thanks to this technology, your credit card and payment details are processed in a fully encrypted and secure environment.

• SSL Certificate: Our website uses 128-bit SSL (Secure Sockets Layer) technology to protect all customer information. This ensures that all data transmitted between our website and your browser is encrypted and secured. Such data is used only in connection with the sales transaction process and in accordance with your instructions. Credit card information used during shopping is encrypted independently of our website using the 128-bit SSL protocol and transmitted to the relevant bank for verification. If the card’s usability is approved, the shopping process continues. Since no card information can be viewed or recorded by us, third parties are prevented from accessing this information under any circumstances.

• 3D Secure Payment: 3D Secure is a security protocol that enables secure payments by verifying the cardholder’s identity during online shopping. It verifies and protects the flow of information between the three parties involved in online shopping—the cardholder, the website (merchant), and the bank—using special passwords and keys. For credit card payments, the additional authentication layer provided by banks’ 3D Secure systems makes your transactions more secure. When you enter your card details on the payment page while shopping on our website, the system automatically redirects the cardholder to their bank’s security page. An OTP (one-time password) sent via SMS to the cardholder’s mobile phone is requested to approve the transaction. This password is entered on the payment screen, thereby allowing the cardholder to both verify their identity and approve the purchase. Once the customer completes this authentication step using the sent code, the transaction is completed securely. This system, which prevents unauthorized use of the card, protects both the cardholder and the seller.

2. Data Privacy and Customer Protection:

• Personal Data Assurance: Your personal information is used solely for order and delivery processes and is not shared with third parties without your consent.

• Data Privacy Policy: In line with our data privacy policies, all customer information is stored on secure servers and protected by regularly updated security software. All these processes are carried out in compliance with applicable laws, and the highest level of care is taken to protect personal data. You can find detailed information on how we protect and store your personal data in our Personal Data Policy.

• Strong Password Recommendation: We recommend using strong passwords to enhance the security of your account.

• Customer Protection Policy: To ensure customer satisfaction, our support team is always available to assist you in case of any issues. If you encounter any problems, you can contact us through our support channels.

Our goal is to provide you with a secure, comfortable, and worry-free shopping environment. We are here to ensure that you feel confident and secure at every stage of your shopping experience.