HOW WE CAN HELP YOU TODAY?
We can do a few things here that should make everything a little more manageable with that questions
might be able to provide you with the information that you require.
You can create your account in less than a minute! Go to the upper right corner of the web store and select the "Login / Register" option.
To change your account details you must log in and go to your Account Details in your dashboard.
If you do not remember your login information, you can request a new password. Go to the login page and follow the instructions by clicking on the "Lost your password?" link.
To subscribe to our newsletter, click on the "Subscribe Form" link in the footer section. If you want to unsubscribe, just click the unsubscribe link at the bottom of the newsletter.
You can access Privacy Policy here.
Yes. If you wish to modify / cancel your order contact us. We will see if we can update your order before it leaves our warehouse.
We accept payments through PayPal. We do not accept cash payments.
If you are experiencing difficulties please check with your bank or financial institution to rule out errors on their behalf.
All customers will be charged sales tax at the time of purchase. It is the responsibility of the customer placing the order to pay any local import takes, duties and import charges. The amount will be reflected at check out after entering your ship to address during the checkout process.
Currently we do not offer personalization since all our products are shipped from warehouse.
Most of our products are technically complete and ready for customers to use. Any furniture that requires self-assembly comes with detailed instructions on how to do so easily.
When we send your order, you will receive a shipment confirmation email with a link to our tracking portal. Click on the tracking link to check the status of your shipments.
If you want to change your delivery date please contact us. In partial cases, we can change the delivery date or time.
We work with more than one shipping company for our shipments. The shipping costs depend on the size and weight of the goods ordered. The shipping cost are calculated and displayed in the product page.
We are currently shipping internationally to to European countries. We are working on expanding to other countries.
This does depend on your shipping zone. The estimated transit times per country can be found in order below. Orders placed on Saturday and Sunday may not be processed until the following Monday.
You can access Return & Exchange Policy here.
We offer free exchanges / returns shipping for all items. You can exchange / return whatever product if you are not happy with it, as long as it is within 15 days of purchase. It starts from when you placed your order. The exchanged / returned product must be intact, in its original packaging, and include all accessories and instructions. After submit a exchange / return request via your account page, pack your product tightly to protect it during transport, ideally in the original box or packaging and prepare it for return. Print the exchange / return voucher that you have received and send as free the item to the below address:
Our team will check the product as soon as we receive it. If it meets our exchange conditions you will be exchanged. If it meets our return conditions, you will be refunded to the original payment method. Please keep in mind it can take up to 3-10 business days for the funds to appear on your statement, depending on your banking institution.
During the return or exchange, all the shipping costs will be born by our company. We are happy to accept an exchange / refund at no cost to you.
As soon as we receive your returned item will be checked by our team. You will be notified with the approval or rejection of your refund request by e-mail. Please keep in mind your bank’s refund can take up to 3-10 business days for the funds to appear on your statement, depending on your banking institution.
You can access Warranty Policy here.
Yes. We offer a 6 months guarantee on wooden products and 1 year on metal products.
The guarantee covers defects in material and/or construction. The guarantee does not cover damage due to (fair) wear and tear, crash damage, accidental damage, rips, tears, abrasion, chemical or fuel damage, UV degradation, misuse or neglect.
Receipt or order confirmation is required for all warranty claims. If you no longer have your receipt you may need to provide approximate date of purchase and the exact amount of the transaction you may be able to find in your bank statements typically. If you have this information please contact us.
The following tips will help you to good care of your wooden product:
1. Cleaning the Wooden Products
How often wooden products are cleaned may vary depending on your usage and wishes. However, it is useful to clean it at least once a week. To do this, you can use slightly moist and soft fabric. Regular inspections of wooden products make it possible for them to maintain their brightness while extending their service life.
2. Protection of Wooden Products from Sun and Heat
Wood products can be sensitive to changes in environmental conditions. Exposure to overly heat and sunlight can cause fading or loss of colors and the formation of spots on surfaces. You can avoid such problems by taking care to keep the humidity humidity levels at 35 – 45% and the temperature in the 65° to 75° range.
3. Protection of Wooden Products from Contact with Water
It should be wiped immediately when water is poured on your wood product. Since wood is a porous material, it absorbs water easily and this may cause damage to your wood product in a short time.
4. Transportation of the Wooden Products
Wooden products need to be transported carefully. Failure to use the necessary protective materials during transportation may cause scratching of the surface of the product and opening of the connection points, if any.
The basic product information and dimensions are provided on the individual product pages. If more detailed information is required please contact us.
Each piece we product is unique and includes natural variations of the materials we use. These variations represent the character and unique backstory of the material. Products are made of walnut, cherry, sapele, alder, padauk, maple, oak and natural wood finishes allow natural wood grain and variation to shine through.
Our clients range from young start-ups to global companies. Any qualified applicants that products suppliers, independent/small businesses, purchasing agents brands, owners and developers are encouraged to contact.
We offer dedicated service as a B2B team.
A cooperation request to our company on all issues related to the B2B system, dropshipping, products, order placements, stocks and small or large projects can be made in by our Business to Business portal. Please check out now to explore our quick answers.
You can contact us via Registration Form or e-mail address: sales@woodsaka.com
In addition, you can send message Contact Form below.
Your email will be evaluated by our team and we will get in touch with you shortly!
We offer dedicated service as a B2B team.
A cooperation request to our company on all issues related to Affiliate Program can be made in by our Business to Business portal. Please check out now to explore our quick answers.
You can contact us via Registration Form or e-mail address: sales@woodsaka.com
In addition, you can send message Contact Form below.
Your email will be evaluated by our team and we will get in touch with you shortly!
STILL HAVE QUESTIONS?
To find quick answers to your questions we recommend you start with exploring our collection of articles listed above.
If you have additional questions about an order, product, shipping, warranty or collaborations here's how to get in contact with us.
We will be sure to provide you with an answer!