The Secrets of Quality – Part 2

I hope your week is off to a great start. We’re currently in our workshop, focused on creating superior products.

Today, I want to discuss another aspect of achieving excellence: the financial side of attaining quality. There are three main categories of quality costs: appraisal costs, prevention costs, and failure costs.

Appraisal costs are related to the expenses of essential control processes that ensure superior products. These include inspections and testing, as well as other procedures like regulation and ongoing monitoring. Prevention costs cover the expenses needed to prevent substandard products from entering the market. This includes actions such as excluding low-quality raw materials from the production line and employing the best manufacturing techniques.

Even with effective appraisal and prevention measures, failure costs can still occur. This is due to the inherent nature of production processes, where some products might be rejected, reprocessed, or found defective. Some products may need to be returned to the designers for reevaluation, while others might be completely discarded.

Achieving quality requires careful attention at every stage. At Woodsaka, we steadfastly uphold this principle. Whether crafting a desktop magazine holder, a paper tray, or a desk organizer, we rigorously follow all necessary procedures to maintain quality. For example, our new desk organizer in the Reka set undergoes extensive evaluation before it reaches our workshop shelf. It’s not enough to apply a final polish; we conduct rigorous tests to assess its structural integrity, balance, and ability to accommodate the various tools typically found on a desk. A paper tray that can’t hold A4 sheets would be unacceptable, so we ensure it meets our strict quality standards.

Our confidence in our products comes from our commitment to using only the best materials. Substandard raw materials are barred from our workshop. We diligently work with a range of robust woods, including walnut, padouk, cherry, and sapele, all in their natural form. This dedication to high-quality natural resources at every stage of production has been effective in minimizing failure costs and ensuring we consistently deliver top-notch products.

In conclusion, I’ve shared another key principle with you today: the financial aspect of achieving quality. By focusing on appraisal, prevention, and minimizing failure costs, we maintain the high standards you expect from Woodsaka. More insights will come in future updates.